CQUELO.COM
Colorful Jogger Sets Designed for Comfort, Warmth, and Everyday Life
Free US Shipping | Free US Returns | Secure Checkout
Privacy Policy
Your privacy is so very important to this shared online experience. It is CQUELO's policy to respect your privacy regarding any information we may collect from you across any social media, website, http://cquelo.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We expect to collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We may co-operate with law enforcement and seek intervention from third-parties to recover losses, damages, and protect ourselves our customer, visitors, and others.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t intentionally share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us - cquelo.com. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide our services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy os subject to change or modification without prior notification.
This policy is effective as of 01/01/2026, and subject to change.
SHIPPING, RETURNS, REFUNDS & EXCHANGES POLICY
CQUELO.COM is committed to providing high-quality products while maintaining a fair, secure, and manageable return process for both our customers and our business.
For all return-related inquiries:fans@cquelo.com
This Returns Policy is subject to change at any time without prior notice. The most current version posted on CQUELO.COM will govern all purchases.
Not all aspects of this policy may apply to:
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Orders shipped outside the contiguous United States
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International orders
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Hawaii and U.S. territories serviced by USPS or other carriers
Eligibility, timelines, shipping responsibilities, and refund methods may vary based on destination, carrier limitations, customs regulations, and operational constraints.
RETURN ELIGIBILITY
To be eligible for a return or exchange, all of the following conditions must be met:
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Item must be unworn, unused, unwashed, and in original condition
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All original tags, packaging, and inserts must be intact
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Return must be requested within 14 days of delivery
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Item must not be marked as final sale at time of purchase
Returns showing signs of wear, alteration, odor, damage not caused by manufacturing defect, or misuse will not be accepted.
MANUFACTURING DEFECTS & SHIPPING DAMAGE
Items with verified manufacturing defects or shipping damage must be reported within 5 days of delivery.
Customers may be required to submit:
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Clear photographs or video evidence
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Order number and proof of purchase
CQUELO.COM reserves the right to determine whether an item qualifies as defective or damaged.
RETURN AUTHORIZATION (REQUIRED)
All returns require prior authorization.
To request a Return Authorization (RA), email:
fans@cquelo.com
Include:
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Order number
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Reason for return
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Supporting images (if applicable)
Unauthorized returns will not be accepted or processed.
RETURN SHIPPING
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A return shipping label may be issued at CQUELO.COM’s discretion
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If a return label is issued, its cost may be deducted from the refund
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If no label is issued, the customer is responsible for return shipping
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International Customers:
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International customers are generally responsible for all return shipping costs
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Return shipping fees for international orders may be covered at CQUELO.COM’s discretion only
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Original shipping fees, duties, taxes, and customs charges are non-refundable
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REFUNDS
Approved refunds will be issued to the original payment method when possible.
Refunds may be denied or partially issued if:
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Returned item does not meet eligibility requirements
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Return arrives damaged or altered
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Return is received outside the approved timeframe
Processing time:
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Please allow 7–14 business days after receipt and inspection of the return
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STORE CREDIT
If an item is not eligible for a refund but is returned in acceptable condition, store credit may be issued at CQUELO.COM’s discretion.
Store credit:
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Has no cash value
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Is non-transferable
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May include expiration terms
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EXCHANGES
Exchanges are handled on a case-by-case basis and are subject to inventory availability.
CQUELO.COM does not guarantee like-for-like exchanges. If an exchange is not available, a refund or store credit may be issued.
SHIPPING DISCLAIMERS
All shipping times are estimates only and are not guaranteed.
Delays may occur due to:
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Weather conditions
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Carrier delays
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Global events or supply chain disruptions
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Production or fulfillment timing
Currently, we don’t ship to:
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Russia
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Belarus
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The Gaza Strip region in Palestine
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Ecuador
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Cuba
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Iran
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Syria
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North Korea
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Areas impacted by civil unrest, famine, natural disaster, and other dangerous conditions.
CQUELO.COM is not responsible for delays beyond its control. These events are rare and typically isolated.
FRAUD PREVENTION
CQUELO.COM reserves the right to:
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Limit or deny returns from accounts with excessive or suspicious activity
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Require additional verification
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Refuse service in cases of suspected fraud or abuse
CONTACT
For all return-related inquiries:
fans@cquelo.com
By placing an order on CQUELO.COM, you acknowledge and agree to this Shipping, Returns, Refunds & Exchanges Policy.