Privacy Policy
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Your privacy is so very important to this shared online experience. It is CQUELO's policy to respect your privacy regarding any information we may collect from you across any social media, website, http://cquelo.com, and other sites we own and operate.
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We only ask for personal information when we truly need it to provide a service to you. We expect to collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
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We may co-operate with law enforcement and seek intervention from third-parties to recover losses, damages, and protect ourselves and others.
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We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
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Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
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You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
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Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
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This policy os subject to change or modification without prior notification.
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This policy is effective as of 1 January 2020.
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SHIPPING RETURNS REFUNDS EXCHANGES - PANDEMIC
At this time CQUELO.COM is not accepting returns, offering refunds without prior approval via email, and only exchanging items due to manufacture defect/damage. We will work to ensure the safety of our staff and business partners at all times. The safety of all is a priority. We will offer a store credit if warranted in the case of unfulfilled order.
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Please be advised that all shipping times are just an estimate. No shipping times are guaranteed. We expect most shipping times are accurate at time of order and subject to change, due to weather, pandemic, and delays with holding in timeframe of order processing and production, These circumstances are rare. often one-off situations.
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USPS® Coronavirus Updates: Expected Delivery Changes
USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.
Apr 17, 2020•FAQ
Article Number
000004253
Customer Information
I understand some of my mail delivery may be delayed? Why?
Postal Service Priority Mail® products and First-Class® packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic.
When will this happen?
This change is effective April 17, 2020.
How will this affect delivery of Priority Mail?
Priority Mail's two-day and three-day service commitments will be extended to three days and four days, respectively. Customers will continue to receive improved product tracking and as much as $50 in free insurance.
Will this affect delivery of Priority Mail Express®?
Priority Mail Express service, which guarantees overnight service, and one-day service commitments for Priority Mail will not change.
Will First-Class Mail be delayed too?
There is no impact to First-Class letters and flats. However, First-Class Package Service® two and three day service commitments will be extended to three and four days respectively.
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